Management and Leadership Skills Development Program

Develop essential management and leadership capabilities for operational roles

Professional Development
Industry Recognition
Career Advancement

Target Audience

  • You work in a supervisory or administrative support role within facilities, operations, or related functions.
  • You may also be new to the field and looking to build the foundational knowledge and skills required to progress into management roles.

Knowledge & Understanding

  • Has basic practical and theoretical knowledge of the subject or field of work.
  • Understands key processes, procedures, and standards used in day-to-day operations.
  • Can apply knowledge to routine and well-defined tasks under supervision.
  • Recognizes the importance of compliance, health and safety, and effective communication in the workplace.

Core Competencies

  • Apply straightforward cognitive and practical skills to complete tasks and solve routine problems.
  • Work effectively as part of a team, following set procedures and guidelines.
  • Take responsibility for the quality and accuracy of own work within defined limits.
  • Demonstrate good organizational, communication, and time-management skills.

Key Responsibilities

  • Supporting daily operational activities and service delivery.
  • Assisting in maintaining records, documentation, and reporting systems.
  • Coordinating basic procurement or maintenance requests.
  • Ensuring compliance with established policies and health & safety standards.
  • Providing customer service and liaising with staff, suppliers, or contractors as required.
  • Contributing to team objectives and supporting supervisors or managers in project coordination.

Available Programs

Business Studies

Develop comprehensive business management skills for operational excellence

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Foundation Diploma in Accountancy

Develop comprehensive business management skills for operational excellence

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